At beyoncer™, we want every order to arrive safely and with clear delivery expectations. This policy outlines our order preparation process, shipping charges, estimated transit times, tracking information, and the steps we take when delivery issues occur.
Our Shipping Philosophy
beyoncer™ provides practical kitchen and household products created for modern everyday living.
Some products may be dispatched directly from our approved production facilities or international fulfillment centers. By shipping from the location where an item is stocked, we can offer a wider product selection while avoiding unnecessary storage and additional retail costs.
This fulfillment model helps us:
Provide useful and carefully selected products
Maintain accessible and competitive pricing
Reduce unnecessary handling and excess inventory
Deliver orders from the most suitable available fulfillment location
As some packages travel through international shipping networks, we appreciate your understanding regarding the estimated delivery periods listed below.
1. Processing Time & Shipping Fee
Orders are reviewed before shipment to confirm product details, complete quality checks, and prepare the package for delivery.
Order Processing Time:
Most orders are prepared within 2 to 4 business days after payment has been successfully confirmed.
Business days do not include Saturdays, Sundays, or public holidays.
Peak Seasons (Holidays / New Year):
During holidays, promotional events, or other periods of increased order volume, processing may require up to 5 business days.
Shipping Fee:
A flat shipping charge of $5.99 USD applies to each order, regardless of the shipping destination.
Any available free-shipping offer or special promotion will be displayed during checkout before payment is completed.
2. Estimated Delivery Times
Delivery speed depends on the destination, local carrier operations, customs processing, and the fulfillment center handling the order.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 to 15 Business Days |
| Canada / UK / Australia | 11 to 16 Business Days |
| Rest of World | 15 to 20 Business Days |
The estimated delivery period begins after the order has been shipped and does not include order processing time.
These timeframes are provided as general estimates. Unexpected carrier delays, severe weather, public holidays, customs inspections, incorrect address information, or other circumstances outside our control may affect the final delivery date.
3. Order Tracking
A shipping confirmation email will be sent after your package has been dispatched. This email will normally include a tracking number or a link that allows you to follow the shipment.
Please keep in mind:
Tracking activity may not appear immediately after the shipping label is generated
Carriers may require 1 to 3 business days to scan and update a newly shipped package
Temporary gaps between tracking updates do not necessarily mean the package has stopped moving
Some international shipments may be transferred to a local postal or delivery service before reaching the final address
Please ensure that the email address entered during checkout is accurate so that you can receive shipping and tracking notifications.
4. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, international orders may be shipped on a DDU basis, which means Delivered Duty Unpaid.
Customers are responsible for:
Any customs duties or import taxes charged by local authorities
Any additional fees requested by the destination country or local carrier
Providing information required for customs clearance when necessary
beyoncer™ does not determine, collect, or control these charges and cannot guarantee that a shipment will be exempt from customs inspection.
Customs requirements vary by country. For information about possible import fees, please contact the appropriate customs authority in your location.
beyoncer™ is not responsible for delivery delays caused by customs processing or a customer's failure to pay required import charges.
5. Order Modifications & Cancellations
We begin preparing orders soon after they are received.
To request an address correction, product change, or cancellation, contact us at service@tutrnj.shop within 12 hours of placing your order.
Please include:
Your full name
Your order number
The email address used during checkout
A clear description of the requested change
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed.
Once an order has been packed, processed, or transferred to the shipping carrier, we may no longer be able to modify or cancel it.
Customers are responsible for checking that the shipping address is complete and correct before submitting an order. We are not responsible for delivery problems caused by missing apartment numbers, incorrect postal codes, incomplete addresses, or other inaccurate information entered during checkout.
6. Lost or Damaged Packages
We understand how disappointing it can be when a shipment arrives damaged or cannot be located. Our customer support team will review eligible cases and help determine an appropriate solution.
Damaged Items
Please inspect your package shortly after delivery.
If an item arrives damaged, contact us within 72 hours of delivery and provide:
Your order number
A description of the damage
Clear photos of the product
Photos of the shipping package and label
After reviewing the information, we may provide a replacement or another suitable resolution at no additional product cost.
Please keep the damaged item and its original packaging until your request has been reviewed.
Lost in Transit
If tracking information shows no movement for an extended period or the shipping carrier confirms that the package has been lost, contact us at service@tutrnj.shop.
After completing the necessary review with the carrier, we may send a replacement at no additional charge.
A package marked as delivered by the carrier is not automatically considered lost. In this situation, please first:
Check around the delivery location
Ask household members or neighbors whether they accepted the package
Contact the local carrier or post office
Allow up to 48 hours, as some carriers mark packages as delivered before the final drop-off
If the package still cannot be located, contact our support team with your order number and tracking information.
For shipping assistance, please contact:
Company Name: Kneighbor
Brand: beyoncer™
Email: service@tutrnj.shop
Phone: +1 (424) 323-0294
Address: 3504 W 8th St A&B, Los Angeles, CA 90005, United States