At beyoncer™, we want every customer to feel comfortable when placing an order. This policy explains the conditions for returning an item, reporting an order problem, requesting an exchange, and receiving an approved refund.
1. Return Eligibility
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, the product must:
Be unused, unworn, and undamaged
Remain in the condition in which it was delivered
Include all original tags, accessories, manuals, and parts, where applicable
Be returned in its original packaging
Include a receipt, order confirmation, or other valid proof of purchase
Products showing signs of use, washing, installation, alteration, misuse, or accidental damage may not qualify for return.
Returns requested after the 30-day period may be declined.
2. How to Start a Return
Before sending any item back, contact our customer support team at:
Please include the following information in your message:
Your full name
Your order number
The item you wish to return
The reason for the return
Photos or videos when the request involves damage, defects, or an incorrect product
Our team will review your request and let you know whether the return has been approved.
When approval is granted, we will provide the applicable return instructions, return destination, and any shipping information required for your case.
Please do not mail a product to us before receiving written return authorization. Packages returned without prior approval may be refused, delayed, or sent back to the sender.
Submitting a return request does not automatically guarantee approval. All returns remain subject to the conditions stated in this policy.
3. Damages & Issues
Please examine your order as soon as it arrives.
Contact us promptly if:
The product was damaged during delivery
The item has a manufacturing defect
You received a different product from the one ordered
A product or accessory is missing from the package
To help us review the issue, provide your order number and clear photographs of:
The affected product
The shipping label
The outer package
Any visible damage or incorrect contents
Claims involving damaged, defective, missing, or incorrect items should be submitted within 72 hours of delivery.
After reviewing the information, we may offer an appropriate solution, such as a replacement, refund, store credit, or another suitable resolution.
Please keep the product and all original packaging until your claim has been fully reviewed.
4. Exceptions / Non-Returnable Items
Certain products cannot be returned because of their condition, nature, or applicable health and safety requirements.
Non-returnable items may include:
Perishable products, including food, flowers, or live plants
Products made to order, personalized, engraved, or customized
Opened or used personal care, beauty, cosmetic, or hygiene products
Products containing flammable liquids, hazardous substances, or restricted materials
Items damaged through misuse, improper handling, alteration, or failure to follow product instructions
Products marked as final sale
Gift cards or digital gift certificates
Original shipping and delivery charges, unless the return is caused by an error on our part
For hygiene-sensitive products, a return may only be accepted when the product is unopened, unused, and still sealed in its original packaging.
If you are uncertain whether an item can be returned, contact us before opening, using, or sending it back.
5. Exchanges
We do not guarantee direct exchanges for every product.
The quickest way to receive another size, style, color, or product is usually to:
Request a return for the original item
Wait for the return to be reviewed and accepted
Place a separate order for the replacement product
Replacement orders are subject to current pricing, availability, and shipping charges.
If you received a damaged, defective, or incorrect item, contact us before placing another order so our support team can review the available options.
6. European Union – 14-Day Cooling-Off Period
Customers whose orders are delivered within the European Union may have the right to withdraw from an eligible purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, the customer must notify us within the applicable 14-day period.
Returned items must be:
Unused and unworn
In resalable condition
Complete with original tags and accessories
Placed in the original packaging
Accompanied by valid proof of purchase
This withdrawal right does not apply to products excluded under applicable law, including certain personalized, perishable, sealed hygiene, or opened personal care products.
Customers remain responsible for any loss in value caused by handling the product beyond what is reasonably necessary to inspect its nature and function.
Nothing in this section limits any mandatory consumer rights provided by applicable European Union law.
7. Refunds
After an authorized return reaches the designated return location, it will be inspected.
We will contact you by email to confirm whether the refund has been approved or declined.
When approved:
The refund will be sent to the original payment method
Eligible product costs will be refunded according to the approved return
Original shipping charges are normally non-refundable unless the return resulted from our error
Any applicable return shipping charges may be deducted from the refund unless otherwise confirmed by our support team
Please allow up to 10 business days after approval for the refund to be processed.
Your bank, card issuer, PayPal, or payment provider may require additional time before the credit appears in your account. These posting times are controlled by the payment provider and are outside our direct control.
If more than 15 business days have passed since you received confirmation that your refund was approved, contact us at:
Refunds cannot normally be issued to a different card, account, or payment method from the one used for the original purchase.
8. Return Address
All returns must be authorized by our customer support team before shipment.
Approved returns may be directed to the address below or to another designated return facility, depending on the product and fulfillment location:
Kneighbor
3504 W 8th St A&B
Los Angeles, CA 90005
United States
Do not send a return to this address unless our support team has specifically instructed you to do so.
Customers are responsible for using the return address and shipping instructions provided in the approval email. Items sent to an unauthorized address may not be received or processed.
For additional assistance regarding a return, refund, exchange, or damaged order, please contact:
Company Name: Kneighbor
Brand: beyoncer™
Email: service@tutrnj.shop
Phone: +1 (424) 323-0294
Address: 3504 W 8th St A&B, Los Angeles, CA 90005, United States